After the advent of the online EPF claim settlement process, many of my blog readers complaining that EPF claim settled but the amount not credited or received. In such a situation what to do? Let us discuss on this problem in detail.
Note:-Now you can raise an issue related to your EPF issues using the EPFO Whatsapp numbers. For details, refer the post “EPF Whatsapp Helpline Numbers – Full list of Regional Offices“.
How to check online EPF Claim Status?
There are three ways through which you can check online EPF Claim Status. Before you go online to track your EPF claim status, you must have the below-mentioned information.
- Your EPF account number;
- EPF regional office of your employer;
- Establishment or company code and extension code (if required).
Once you have these three information, then you can easily track the same online. The two ways are as below.
The status may look like below (if you checked the status through the UAN portal).
Otherwise, if you checked the status through EPF member passbook status link, then it looks like below.
EPF claim settled but amount not credited or received – What to do?
You must aware that if you submitted the claim form online, then it usually takes around 2-15 days of time to get the money in your bank account.
However, if you have submitted the claim form offline, then it usually takes around 20-30 days of time to get your money.
Now, what are the actions you have to take to resolve the issue of EPF Claim Settled but amount not credited? Let us do one by one.
# Check the NEFT Schedule
You must aware of the NEFT transfer schedule. For a detailed schedule of NEFT, refer to my earlier post “New NEFT Timings Effective from 10th July 2017“.
NEFT payment will not work during the bank holidays. Hence, you have to wait for the next immediate working day to know about the credit of the money.
If you are still unable to get the money in your bank account, then follow the below options.
# Check the Bank Details updated with UAN
Cross-check your bank details which are updated with UAN number. For this, you have to visit the UAN member portal. Then on Manage->KYC to see your details.
If you found anything wrong there, then EPFO will receive back such a failed amount within 4-5 days. However, it is your duty to immediately update the bank records.
To update or correct your bank details, submit the reauthorization letter to the Regional EPFO office offline with correct bank details, and canceled cheque leaf. After submitting the EPF re-authorization letter, it takes around 10-15 days to credit your EPF amount to the correct bank account.
Do remember that your employer attestation or Bank Manager’s attestation is also required. Once your bank details are corrected, then reapply for the withdrawal and let the EPFO process it.
Note:-Now you can update your bank details online. Refer my post “How to correct/update Bank details in EPF/UAN online?“.
# Complain with EPFO Grievance Cell Online
If you are still unable to get your money, then the next step is to complain with EPFO Grievance Cell Online. I have already written a post on this (Please refer “EPF Grievance Cell -Lodge EPF related complaints online“).
You can use an online grievance if you have a UAN number. On this platform, you can lodge the complaint and also track the status of the complaint. The timeline for resolution of grievance raised is 30 days.
# Use EPFO Social Media
Using EPFO Social Media accounts you can be in touch with EPFO. Better you first raise a complaint with EPFO Grievance Cell Online and then use the social media platform if the issue is not resolved. The social media accounts of EPFO are as below.
# Visit the regional EPFO Office
If the above mentioned all options are not working, then try to visit the concerned regional EPFO personally to know the delay or reason for your problem.
You can find the concerned regional EPFO by visiting the EPFO portal and then selecting the option Our Services->Employers->Establishment Search.
Hope by using the above methods you can get your EPF claim amount into your bank account. Please do share your experience by commenting. This will actually guide other readers of this blog.