The Government of India launched India Post Help Centre and a Toll-Free Number 1924. Govt claimed that all your claims related to postal services will be resolved within 24 hours.
Let us see the features of this India Post Help Centre and a Toll-Free Number 1924.
# Languages of India Post Help Centre and a Toll-Free Number 1924
As of now only three languages are available. You can interact in English, Hindi and Malayalam. But Government promised that in coming days, they will include all other regional languages.
# Working Timings of India Post Help Center and a Toll-Free Number 1924
The timings will be from 8 A.M to 8 P.M on all working days except holidays.
# Deadline to solve your complaints in India Post Help Center and a Toll-Free Number 1924
Except in the case of policy decisions, all complaints related to postal services will be addressed within 24 Hours. Policy decisions will also be resolved within a week time.
# How you can call to India Post Help Center and a Toll-Free Number 1924?
A toll-free helpline number ‘1924’ would be available for customers from all over India from landline/mobile phone of service providers namely AirTel, Idea, Vodaphone, Telenor, Aircel, MTS, Reliance etc.
# What will be reference number?
The complaints received from the complainant on toll-free number ‘1924’ would be registered in Computerized Customer Centre (CCC) Portal by the operators at the Dak Bhawan and the 11 digits ticket number would be provided to the complainants.
# How the India Post Help Center and a Toll-Free Number 1924 will work?
If the complaint already registered, the complainant would be informed the status as viewed in CCC Portal. As soon as the complaint is generated on CCC Portal, the concerned post office will take immediate necessary action to resolve it and would upload the status.
All the Postal Circles will have a Control Room for monitoring and redressal of complaints. The Nodal Officer in each Circle will open the CCC Portal every day and check all the complaints beginning with “100030 – …… the Toll-Free Complaints” and will examine for quick disposal. The Circle Heads would direct to all the Post Offices concerned to ensure that they log in CCC Portal at the beginning of day and at the end of the day compulsorily.
The Circles would provide utmost priority and quick disposal of the complaints received through Toll-Free Centre.
I think this is a great move by Government. Because in my view India Post is the one organization which is lagging behind in addressing the customer complaints or updating their system to customer friendly. Now slowly they are adapting to changes.
Hope this information will help many of India Post customers.
Refer our earlier blog posts related to India Posts.
- Post Office Monthly Income Scheme or MIS – A complete guide
- Post Office Senior Citizen Scheme (SCSS)-Benefits and Interest Rate
- Post Office Savings Schemes -Changes effective from 1st, April 2016
- How to encash or withdraw NSC bought from different Post Office?
- How to transfer PPF Account from Post Office or Bank to another Post Office or Bank?
- Postal Life Insurance Vs LIC-Which is best?
- Post Office Savings Schemes (RD, NSC, MIS, SCSS)-Premature closure rules
- All about Public Provident Fund (PPF)