Categories: EPF and PPF

EPF claim settled but amount not credited or received – What to do?

After the advent of the online EPF claim settlement process, many of my blog readers complaining that EPF claim settled but the amount not credited or received. In such a situation what to do? Let us discuss on this problem in detail.

Note:-Now you can raise an issue related to your EPF issues using the EPFO Whatsapp numbers. For details, refer the post “EPF Whatsapp Helpline Numbers – Full list of Regional Offices“.

How to check online EPF Claim Status?

There are three ways through which you can check online EPF Claim Status. Before you go online to track your EPF claim status, you must have the below-mentioned information.

  • Your EPF account number;
  • EPF regional office of your employer;
  • Establishment or company code and extension code (if required).

Once you have these three information, then you can easily track the same online. The two ways are as below.

  1. Through EPFO Website
  2. Through UAN Website

The status may look like below (if you checked the status through the UAN portal).

Otherwise, if you checked the status through EPF member passbook status link, then it looks like below.

EPF claim settled but amount not credited or received – What to do?

You must aware that if you submitted the claim form online, then it usually takes around 2-15 days of time to get the money in your bank account.

However, if you have submitted the claim form offline, then it usually takes around 20-30 days of time to get your money.

Now, what are the actions you have to take to resolve the issue of EPF Claim Settled but amount not credited? Let us do one by one.

# Check the NEFT Schedule

You must aware of the NEFT transfer schedule. For a detailed schedule of NEFT, refer to my earlier post “New NEFT Timings Effective from 10th July 2017“.

NEFT payment will not work during the bank holidays. Hence, you have to wait for the next immediate working day to know about the credit of the money.

If you are still unable to get the money in your bank account, then follow the below options.

# Check the Bank Details updated with UAN

Cross-check your bank details which are updated with UAN number. For this, you have to visit the UAN member portal. Then on Manage->KYC  to see your details. 

If you found anything wrong there, then EPFO will receive back such a failed amount within 4-5 days. However, it is your duty to immediately update the bank records.

To update or correct your bank details, submit the reauthorization letter to the Regional EPFO office offline with correct bank details, and canceled cheque leaf. After submitting the EPF re-authorization letter, it takes around 10-15 days to credit your EPF amount to the correct bank account.

Download EPF Reauthorization Form

Do remember that your employer attestation or Bank Manager’s attestation is also required. Once your bank details are corrected, then reapply for the withdrawal and let the EPFO process it.

Note:-Now you can update your bank details online. Refer my post “How to correct/update Bank details in EPF/UAN online?“.

# Complain with EPFO Grievance Cell Online

If you are still unable to get your money, then the next step is to complain with EPFO Grievance Cell Online. I have already written a post on this (Please refer “EPF Grievance Cell -Lodge EPF related complaints online“).

You can use an online grievance if you have a UAN number. On this platform, you can lodge the complaint and also track the status of the complaint. The timeline for resolution of grievance raised is 30 days.

# Use EPFO Social Media

Using EPFO Social Media accounts you can be in touch with EPFO. Better you first raise a complaint with EPFO Grievance Cell Online and then use the social media platform if the issue is not resolved. The social media accounts of EPFO are as below.

# Visit the regional EPFO Office

If the above mentioned all options are not working, then try to visit the concerned regional EPFO personally to know the delay or reason for your problem.

You can find the concerned regional EPFO by visiting the EPFO portal and then selecting the option Our Services->Employers->Establishment Search.

Hope by using the above methods you can get your EPF claim amount into your bank account. Please do share your experience by commenting. This will actually guide other readers of this blog.

BasuNivesh

View Comments

  • Mera pf bar bar already settled dikhta hai jab ki pf passbook main balance amount hai phir kese pf nikale

  • Dear siri

    I have claim settled msg in umang and normal message also but still am not received my pf money please kindly further process
    Thanks

    Regards
    Nazeer

  • Applied for pf 22nd of April But It got settled 7th may But Amount not yet credited to my bank account i got msg Will be credited with in 72Hours But No Yet credited Still kindly Check the update and let me know what should do

    • Dear Prem,
      I am not a representative of EPFO. Just refer the above post for clarity.

  • There was an auto-initiated transfer request of more than Rs.4,25,000 from my old member ID based out of Bandra office in Mumbai to my current member ID which is based out of Ambattur in Chennai on 1st Sept 2024 which was approved and settled.
    But the money transferred is not visible in my account.

    I have been trying to get the funds in my account for some time and raised multiple grievances, but the cases are getting disposed of without any solution.
    Copy-pasting the replies which I have received.

    Reply from Bandra office: "We have checked in the AO push role but it is found that the said member is not found in transfer out push role it is inform that this office had almost approx 24000 entries in AO push role as RO Mumbai was not able to push any of the entries due to error HO was requested to remove some entries hence entries in lot of 2500 is allotted by HO on completion of lot another 2500 is allotted Hence we are not able to trace this said pf account number hence We are not able to trace this said pf account number you are also requested to check at present pf office in reject role"

    Reply from Ambattur office: "his office does not find the pending however the Bankdra PF offie has escalated the issue and the same will be resolved by concern PF office and the same will be informed by RO Bandra".

    Looking for some suggestions on my next steps.

  • Dear Sir,
    Form 19 & 10c got settled on 1st of Feb, I have received 4639 from my contribution & 1375 received as employee scheme benifit on 3rd feb, but my fnf amount is around 1.25lakh, may I know what happens with remaining amount? When I will get remaining amount

  • i have applied tracking id-10141603979706016
    Form-31
    Claim settle date- 11-Nov-2024 10:40 AM
    message -Your Online Claim Form-31 ( ) is Settled for Rs. 1000/- on 14-11-24 and will be credited within 3 working days in bank A/c ending with 0288.
    but still not received.

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BasuNivesh

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