February 16, 2017

What to do when shops charging more than MRP?

What to do when shops charging more than MRP? It is natural nowadays few shops, restaurants, public places like in Malls, Railway Stations, Temples, of in film theater that shops charge you more than MRP. How to handle such situations?

What is the meaning of Maximum Retail Price or MRP?

Maximum Retail Price or MRP is the HIGHEST price at which the product can be sold in India. This includes the cost of production, transportation, middlemen profit and also all applicable taxes.

However, shops or retailers can discount on MRP and sell it to attract customers. Remember that it includes the profit margin of retailers, transportation charges and preserving the product (like in freezers).

This rule applies to all packed products.

I tried to explain the same in a simple way through the below image.

shops charging more than MRPYou clearly understood that any price above the MRP is totally illegal. However, you find that few shops, restaurants or your own milkmen charge higher than the MRP.

I will share my own experience. Few A few years back when I visited Tirupati, I found that all shops selling items over the MRP. When I questioned the shop owners, they agitated at me and told the reason that it cost them more to bring items from down to the top of the hill.

I complained the same to Temple Authorities. But later I found that it is the nexus between those shops and the temple authorities. After all, it is the temple for RICH who hardly care for money right? 🙂

You may notice such selling where shops keep freezers to preserve the products like milk, curd, or cold drinks. They charge more than MRP and claim as if their right to charge as they have to spend money for the freezer.

None of us notice nor bother to check the price tags. It may be our negligence or we not value the money of extra charge. I thought to write this post long back. But I got an inspiration from the news item which I read recently.

It was the case between bakery shop which charged Rs.4 more than MRP (Rs.10) for cold drinks bottle and the customer. He sued the shop as well as the Pepsico India Private Limited. However, the Pepsico India Private Limited stayed away from this issue by saying “it is not within its knowledge if the bakery owner charged Rs 4 extra”. Also, the company said ““It has dutifully carried out its duty of printing the MRP on the bottle and its duty ends there,”. Hence, the complaint was not raised against the company but with the shopper.

Later when the customer approached the District Consumer Disputes Redressal Forum, the forum in it’s verdict nicely quoted as “The customers need not pay extra charges as the law mandates that no one can rich at the cost of others,”. Also, it clearly mentioned “It is worth to note that any soft drink is required to be served chilled only. Demanding extra amount other than the MRP attracts deficiency in service and unfair trade practice.”

Finally, the forum ordered the penalty of Rs.2,500 to the shop owner for charging more than MRP.

I really appreciate the customer who took this initiative and knocked the consumer forum. It is not the matter of Rs.4 or Rs.400 but by neglecting or showing apathy towards such practices, we indirectly promoting illegal activity of these shoppers.

What if there are two MRPs for the same product?

When shoppers and manufacturers forced to follow the strict rule of NOT SELLING THE PRODUCT BEYOND MRP PRICE, they resorted to one more trick to fool the customers. They started to create two MRPs for the same product.

Let us say a packaged water bottle MRP is Rs.20 and easily available at the nearby grocery shop, then the same bottle priced at Rs.40 and made available for selling inside the airport and multiplex. You will just look at MRP and they are selling exactly at the MRP. So you blindly pay as if the price is correct.

But in reality, you are paying more than the actual price of the product. This price irregularity is rampant especially in airports, amusement parks, and multiplex. Because companies and shops know that people flock to such places for the sake of so-called ENJOYMENT. They never bother or never show their status by arguing for the sake of few rupees.

However, Government cracked on this also. Now the same product can’t be sold in a state with two MRP rates. Also, if you found two different MRPs for the same product, then the lowest price of that product is considered as TRUE MRP.

Where to complain when shops charging more than MRP?

Now coming back to the main topic of this post, let us understand the structure of Consumer Disputes Redressal Forum.

When can the consumer file the complaint?

Before that first, understand when we can raise the complaint. A complaint may be made in writing under the following circumstances-

  • Loss or damage is caused to the consumer due to unfair or restrictive trade practice of a trader or service provider;
  • The article purchased by a consumer is defective;
  • The services availed of by a consumer suffer from any deficiency;
  • A trader or service provider, as the case may be, has charged for the goods or for the service mentioned in the complaint a price in excess of the stipulated price;
  • Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public

Who can file a Complaint?

  • Any consumer;
  • Any voluntary consumer association;
  • Central Government or any State Government;
  • One or more consumers, where there are numerous consumers having same interest
  • In the case of death of a consumer, his legal heir or representative.

Where to complain?

As per the Consumer Protection Act, 1986 a complaint can be filed in-

# District Consumer Disputes Redressal Forum (DCDRF)- If the value of the claim is up to Rs.20 lakh.

# State Consumer Disputes Redressal Commission (SCDRC)- If the value of the claim exceeds Rs.20 lakhs but is within Rs.1 Crore.

# National Consumer Disputes Redressal Commission (NCDRC) – If the value of the claim exceeds Rs.1 Crore.

Where to complain when shops charging more than MRP?

The lowest forum is District Forum. If you want to go against the ruling of District Consumer Disputes Redressal Forum, then you can knock the door of State Consumer Disputes Redressal Commission. Same way if you are not satisfied with National Consumer Disputes Redressal Commission, then you have to knock the door of Supreme Court. However, there is a limit of days for such action. You have to file the appeal against lower forum within 30 days from the date of the receipt of orders.

How to file the complaint with consumer forum?

  • You can file the complaint on a plain paper.
  • Stamp paper is not required for declaration.
  • It should contain the details of the complainant and the opposite party.
  • The complaint can be registered, in person, by the complainant or through his authorized agent or by post addressed to the Redressal Agency.
  • It is not compulsory to engage a lawyer to file a case.
  • The fees charged are very nominal according to the value of the claim.

There is no need to engage a lawyer or any other pleader and consumer can himself or through his representative file and represent his complaint. The details you have to furnish in the complaint form are as below.

  • Name and complete address of the complainant.
  • Name and complete address of the opposite party/parties.
  • Date of purchase of goods or services availed.
  • Amount paid for the above purpose.
  • Particulars of goods purchased with numbers or details of services availed.
  • Details of c the complaint, whether it is against Unfair Trade Practice/supply of defective goods/deficiency in service provided / collection of excess price, should explicitly be mentioned in the complaint petition.
  • Bills/receipts and copies of connected correspondence, if any.
  • The relief sought for under this Act.
  • The complaint should be signed by the complainant or his authorized agent.

Is there any time limit to file the complaint in consumer forum?

You have to file the complaint within 2 years from the date of the cause of action/ deficiency in service/defect in goods arises. However, you may file after 2 years also, if you satisfy the forum that there are sufficient reasons for not filing the complaint within 2 years period.

Where to find the details of consumer forums?

Jago Grahak Jago-National Consumer Helpline

You can find the District Forum list HERE.

You can find the State Forum list HERE. Also, you can find the state Consumer Forum Helpline details HERE.

You can find the National Forum details HERE.

Along with all these facilities, now Consumer Forum set a national Toll-Free number and also the online complaint registration forum.

The Toll-Free number of Consumer Forum is 1800-11-4000. Timing: All Days Except National Holidays (09:30 AM To 05:30 PM).

Otherwise, you can send SMS to 8130009809. They will get back to you.

You can now register the complaint online and also can track your complaint. To avail this facility, you have to visit the Consumer Helpline portal and register it.

Finally, it is not the question of Rs.1 or Rs.5 of what they charge extra on MRP. However, it is the question of ethical business. If you not raise the voice against such bad practices, then it is you who has to suffer in long run. Take a simple step and complain against whoever selling more than MRP or practicing dual MRP practices.

I am looking forward for some successfull stories from all of you related to this post 🙂

274 Comments

  1. Hi sir, recently i bought a laptop worth Rs.70,624 but billed worth is Rs.70,999 which means 375 extra. But they given discount. After discount final paid amount is Rs.67,079. But in the bill MRP they mentioned is Rs.70,999 whereas on physical package MRP is 70,624. In this case they clearly billed more than MRP. I have the proof of document’s. Can i complaint on them? If yes How?

    Reply
  2. In my area wine shops are charging more than MRP and when I asked about it they say it’s chilling charges ? Who should I complain to ?

    Reply
    • Dear Melliston,
      They are doing it illegally. You can approach as I shared above.

      Reply
  3. Hello Sir,

    There’s a local shop in my neighborhood who charges extra cost for the milk products which is not even constant . Like he some time charges 10Rs. Extra or sometimes 8Rs. Well I pay using Google pay. Is Google pay paid history enough as a proof to complain? Please suggest

    Reply
  4. If someone is selling at higher price than MRP what all proofs are required for filling complain in consumer forum

    Reply
  5. Sir,
    there is a shop in my locality is not having the proper method for making the payment when we make payment through UPI they insist to make payment again giving some stupid excuses and for getting the refund they will keep giving the excuses for a long time. Apart from this they are selling the expired products. Please advise me what can I do for this.

    Thank You

    Reply
    • Dear Sharat,
      It is dangerous to deal with such illegal shops. Better you complain.

      Reply
  6. Sir in my area there are some mobile shops, I want to buy a phone but they are selling the same phone for Rs. 3000 extra on MRP
    And the MRP of the phone is Rs.17499. I asked them why so they said “lockdown Hain”.
    And they are selling all phones at Rs
    1000 extra.
    Some of my friends brought phone paying extra money but they are writing MRP on the bills. And they are taking cash they don’t take card payment or UPI payment. I’m not getting what should I do, please help sir

    Reply
    • Dear Deepraj,
      Let them issue the receipt and that much is enough.

      Reply
  7. In my village all shopkeepers sell amul milk @30 but MRP is @28. Can I complain

    Reply
  8. Hi sir,

    I purchased Redmi mobile in MI Authorized store. Actual price of the mobile is INR 7,999/- inclusive of all taxes but the person charged me INR 8,300/- including tax and given a bill. I have sent mail regarding this issue to Mi. Yet to receive the response from them.

    Kindly suggest me the process and required documents for rasie the complaint.

    Reply
  9. Hello sir,
    I bought a product in flipkart.
    Its listing price in flipkart is 349 rupess and they provide 42% off for this product final selling price 199 rupess.
    When I received this product I saw in box maximum retail price 150 rupess.
    My question is how can they sell and billmore then MRP.
    And seller is very clever because they didn’t provide return policy.
    its total big scam fraudulent.
    It seems like flipkart helps them.

    So I registered complain in consumerhelpline portal
    I have all the bill and product.
    So what wull be my next step.
    Bcz its a big scam.
    If we will not stop today in future it will create big billion scam.

    Reply
  10. Hi sir , I’m having a doubt . Recently I purchased a branded shirt for 2000 on 50% discount. When I visited store , shopkeeper said that shirt cost is 4000 and offering me 50% . So , I purchased that shirt for 2000.
    After coming to home, I came to know that actual MRP of that shirt is only 3000. Can I complaint on this ?

    Reply
  11. Hi Sir, normally every liquor shop is selling liquor over MRP and there is no bill issued..how can this filed?

    Reply
  12. Dear Sir,
    in my village local shops are selling items more than MRP. like one item mrp is 45/-. They are selling at 55/-. They do not provide bill for that. for other items like milk/butter milk, curd they are selling MRP+(1-2 ruppees). Regarding that what can do to stop this. Could you suggest.

    Reply
  13. Sir
    I run a supermarket, I sold out to customers on MRP price only. But he’s comparing with different brand. Like I have sonamaisuri rice with 75/- Kg. But same sonamaisuri rice 65/- kg in bigbasket. Customers saying I will complaint on consumer court. But here both brand is different, price is different.. I am selling on MRP only. Any issue with me Sir.

    Reply
    • Dear Karnakar,
      If you are selling as per MRP, then no matter whatever he compares or to whomsoever he complains, you no need to bother.

      Reply
  14. Hello sir,
    My wife has gifted me a new mobile phone in lockdown period. As she has purchased it at cost of 21000+200 delivary charges which mrp is 19999 an bill is not provided can we take action against seller.. Please help me with ur suggestion what shall I do..

    Reply
  15. Even concern department can come and ask or buy anything like this they will charge the same then u can understand
    Same thing happened in bangalore im working there due to lock down we stucked,
    For one noodles she charged me 15Rs where mrp is only 12 and same milk juices everything

    Reply
  16. Dear sir I have buy beer then shopker charge more then mrp I have discuss with him but there reply is so rude and they charge more the mrp is 625 and they charge 630 please let me know the possibilities to file the complaint

    Reply
      • Sir, there are many shops nearby the area i living and all of them charegs more than MRP for milk and other dairy products. They say that they need to keep in refidgrator so they will sell it more MRP. When someone deny to give, they give a rude reply that if you want then buy else go. They do not give bills/receipts. Can i complaint ? Do bills are must ?

        Reply
        • Dear Shikha,
          For a proof purpose, take a video or record audio and approach the concerned office personally.

          Reply
  17. How I can take action against the restaurant which is taken more ruppes than MRP.

    Reply
  18. I bought tyre for my activa. On mrftyres website, the tyre I bought cost Rs 1100, but the retail shop owner sold it for Rs 1200, adjusted the claim of previous tyre. So, the bill does not mention the exact tyre I bought. Can anything be done.

    Reply
  19. I complained online for a restro who was selling above the MRP, This is the reply I got
    “This is not an issue for complaint,, as per the order of Supreme Court of India under Civil Appeal no. 21790 OF 2017 the hotels or restaurants can charge more than MRP for bottled water or beverage.”

    Reply
    • Dear Manish,
      Oh is it? Then let them show the SUPREME COURT ORDER.

      Reply
  20. Hello Sir , I went to a highway shop and asked for single piece biscuit price and he said 5rupees and its a local made salt biscuit which is not worth able for 5rupees. Is it possible for me to raise a complaint against that shop?

    Reply
  21. Is it possible to raise a complaint on an online store such as bigbasket in the below mentioned scenario?
    An ice cream costs 357 rupees (mrp) , but it’s mentioned 375 on their portal. Plus , they slash down the price to 300 stating 20% discount.

    Reply
  22. I purchased one bovonto half litter on salem busstand, Tamilnadu its cost is MRP 35 but they charged me Rs.45 . I want to file complaint. Help me to file complaint.

    Reply
  23. We stopped in a shop in the National Highways, to buy some buiscuits and they sold Sunfeast dark fantasy for ?60 of which actual MRP is ?30, and mountain dew for ?80 of which actual MRP is ?38. When i asked why, they said we are selling for this price for a long time here. if u need it get it, other wise leave.. that’s how they replied. I’m new to the Legal complaints and stuffs. what should i do now. I’m ready to go any extent to make them sell it with the correct price. I have the exact location and name of the shop.

    Reply
    • Dear Akhil,
      It is rampant across India. You have to complain by calling above shared numbers.

      Reply
  24. So today I went to buy disposable cups, the shopkeeper charged me ?8 for a cup which later I found out that it would cost only ?4. Also the shopkeeper tried to charge me ?300 for 21 whereas the price should be ?168. After telling him that it’s wrong he still acted like his calculation is right finally after I showed him the calculation he agreed and gave me the money. Though again he forgot me return me ?10. Later on when I went back to give him some cups for giving me back cash he accused me for taking extra cups and finally giving me back around ?60 for the cups I wanted to return. I really want to do something about this but I’m unsure please guide me through this if you can .

    Reply
  25. Sir, is it illegal if the shopkeeper is charging me extra for GST on MRP or whatever price he’s selling the product at, if I’m asking for the bill? This is the case of every shop nowadays. And can I complaint about the same on the given toll free number?

    Reply
    • Dear Shiv,
      You have all the rights to raise an issue against the shopkeeper.

      Reply
  26. Sir the Araghar wine shop in dehradun is selling alcohol above MRP . If the price of beer is 180 INR they sell it for 190 INR on a margin of illegal 10 INR per bottle of alcohol sold . When asked questions and told this is wrong to sell something above MRP they say rate has increased then they start argue and misbehave as if jo karna hai karlo kisi ka baap bhi humara kuch nhi ukhaad sakta and they are also drunk while on duty I don’t want to get involved but I was not happy of this unethical business as we work very hard to earn even 1rupee . I think some action should be taken against unethical business . Thank you for understanding this

    Reply
  27. I have purchased a butter milk, it’s original MRP is Rs.7 but they charged me 10. I asked for change he said we are charging only 10 and ruddly plucking the butter milk pocket and giving back 10 rs. As iam in hospital and it is needy I took the packet and also took bill for the same. Plz help me to complaint online.

    Reply
    • Dear Raghu,
      Why not you complain about this with hospital authorities?

      Reply
  28. Firstly ,thnk u so much for this article. Ok ,so today i go in cafe , where i ordered maggi and beer , Maggi is 75 rupees and fruit beer is 69 written MRP, bt they gave me 149 rupees bill for fruit beer and 75 for maggi. I am shocked with this bill ,when i complaint about this to cafe manager ,he said , they are selling as they want , if i want to take products from their cafe ,then ok ,if no then they dnt care. I said that ,it is illegal ,bt they said ,u can do anything, we dnt care. I have bill and photo of fruit beer bottle price tag.What to do now sir , hw to start .

    Reply
    • Dear Aman,
      Then follow the above post and bring them to the legality.

      Reply
  29. Firstly, I would like to thank you for this article on this very much valid subject.Now coming to my question, will the complaint hold up in court if there is no valid bill for submission as proof ? As you may know almost all shops in Railway Stations or Bus Stands don’t issue bills for the products which they sell.

    Reply
  30. Hello,sir in a sweet shop the owner is charging more than the mrp like the price of appy fizz (cold drink) is 35/- but he is charging 40/- ! But it is in my village can my comlaint will be reached??

    Reply
  31. Hi sir good evening
    Thanks for this valuable information
    Sir
    I want to file a case against a hospital for negligence due to which I lost my new born baby girl born on 31 Aug 2017
    Thanks a lot sir plz help me for the humanity as this is hia regular business and the innocent rural people even can not get it they just leave it to the god
    Thanks

    Reply
  32. I want to file a complaint against a shopkeeper who charged 18 rupees for 300 ml pepsi bottle with mrp 15 rs. and talked very rudely when I gave him even 17 rs per bottle i.e I paid him 34 rs for two bottles of cold drinks but he didn’t agree moreover he took 500 rs from me and gave me change for just 2 rs how cheap and shameless creature. I want to teach him a lesson . What should I do dear Badava raj tell me briefly ??

    Reply
    • Dear Abhinav,
      I have already explained the same in above post. Please read and go ahead.

      Reply
  33. Sir,
    Butter milk of mother dairy and amul rae been charging more than their MRP. . Isn’t it illegal. . ?? What can be done for this. . ?? It is not that we can not afford a rupee more or two than MRP but it is just not fair nd spporting it as well. . !! Please suggest some thing asap. . !!

    Reply
    • Dear Hema,
      Yes, it is completely illegal. You can follow the above process and stop such things. Yes, it is not a question of a rupee but the question of rules and ethics.

      Reply
      • Sir, is this applies to online shopping too ?

        Reply
  34. If the value of the claim is only Rs.10 or very less then where to complain?

    Reply
  35. Ek shopkeeper 10 rs ki milk butter ke 12 rs le rha h to helpline pe ja skte h kya sir

    Reply
  36. If the bill of goods has been crossing more than 30 days, can we file a case?

    Reply
  37. If there has been a common continuous practice of charging more than MRP for every single commodity by a group of shops in midway of a journey and if they have got back up from some powerful people or may be the owner of those shops is politically rich, then would thay Consumer court solution be helpful. Because me as a student do not have much money as well as time to fight them till Supreme court.
    Any suggestions.
    Thank you

    Reply
    • Dear Unidentified seeker,
      You no need to have money to fight. But yes the time and zeal to fight against such bad practices.

      Reply
  38. I have video clip as proof that person is charging 5rs extra than mrp for 20rs bottle but number which are provided in blog are not getting connected. What should i do?

    Reply
    • Dear Aashish,
      If you are unable to connect to the numbers, then approach directly to the respective consumer courts of your area.

      Reply
  39. Sir,
    If the shopkeeper is not giving bill can i put up the paytm reciept instead of the bill

    Reply
  40. In our mandal the meeseva shops, and Xerox shops are charging 10 rupees per a print . 2 rupees per inside Xerox and 4 rupees for 2side Xerox in black and white.is there any action to restrict the charges for Xerox.

    Reply
    • Dear Sankar,
      Sadly NO as there is no such MRP set for printing of xerox papers.

      Reply
  41. Dear basawaraj,
    I have the same soft drink problem in my home town but the issue is that they won’t provide any bill for the evidence so plz suggest me to get the proper evidence to complain. What about the Evidence like video clip of the conversation between me and the shopkeeper about the MRP.
    Plz respond.

    Reply
    • Dear Jithendra,
      You can prove your points through video clip too.

      Reply
    • I am Ugesh from Tamil Nadu, I bought hindu newspaper today at nearby shop, they are charging Rs. 10 instead cover price of that paper is Rs. 6 only. Can I able to complain,There is no bill. Pls reply.

      Reply
  42. Hi today i purchased few product from ring road ram nagar dhaba they all selling all product from above of it’s written price and as per govt rule no one can sold product from above mrp when I asked from person he told everybody paid above from mrp.

    Reply
    • Dear Ritesh,
      It is rampant and sadly NONE will bother (even the so-called educated). You can follow the above procedure and can complain.

      Reply
  43. DEAR BASAVARAJ SIR TY FOR NEEDFUL INFO AND EVEN I AM ALSO FILLED A COMPLAINT.

    Reply
  44. I have buy Bluetooth speaker from nehru place in delhi and shopkeeper sell me a product for 1500 and product mrp is 1399. I have bill also.Can is any chance for filling complaint and can i get my money back???

    Reply
    • Dear Gurinder,
      Yes, you follow the steps as I mentioned above.

      Reply
  45. How much compensation can One Demand and what will the Consumer Forum fine idf Inlodge a complaint of Over MRP selling. The difference in Bill and MRP is just Re.1 still it matters though.

    Reply
    • Dear Udit,
      Whatever the compensation you demand, at the end it is the consumer forum that decides the quantum of the compensation.

      Reply
  46. There are blogs which raises questions,doubts but dont(cant) have answers.I would say this a complete post and very very crucial for every Indian customer.As you wrote “either its our negligence or we dont value money”.We shout over and over against corruption and Excess MRP is one of it which happens daily under our nose and we are part of it.(Sadly we dont realize or dont want to be realized).
    This post is going to help a lot.

    Thank You So Much

    Reply
      • I want to ask Question . I bought a product from Reliance Smart. The product wad priced above MRP. In this case the amount is small. But MRP is the rule. So how can I file a complaint and how much compensation should I demand. Like the difference is few Rupees.

        Reply
        • Dear Udit,
          Whatever the compensation you demand, at the end it is the consumer forum that decides the quantum of the compensation.

          Reply
    • There will be no point in wasting your time in consumer redressal forums as supreme court ruling over rides all lower courts. Supreme court has allowed sale of products above MRP…nothing u can do about it.
      You could chose not to buy it.

      Reply
  47. Thanks for the quick reply.
    Actually we have no complaint against Amul or GMMFC because Amul is not aware of this. But these shopkeepers are charged extra amount than MRP. I don’t know if I can get support from other villagers or not because one of the shopkeeper is politically power. He is misusing the political advantage. If I need to filed complaint against them then I need to collect strong evidence and/or eye witness.
    In this case can I complaint against them with hiding my identity? Or can you please give a name of agency to which I can send information about them and they will take action? Please send me any single idea or information.
    Thanks in advance.

    Reply
    • Dear Utsav,
      You can send the information through email or letter to the above shared organizations.

      Reply
  48. Hello Basavaraj,
    In my village there are 3 to 4 shopkeepers selling on more than MRP of Amul products like Milk, Butter milk, Dahi etc. As we know these all are necessary goods and humans need everyday this type of products. All villagers need to pay or forced to pay overpriced for this.
    Amul Gold charged at Rs.27 instead of RS.26 MRP.
    Amul Butter milk charged at Rs. 12 against MRP of RS. 10 and same with other similar Amul products.
    Can you please guide me that how to complaint on it? How I can prove it at consumer Forum? they are not giving any bill or cash memo.

    Reply
    • Dear Utsav,
      Collectively you can raise a complaint against them with the concerned officials and also with Amul.

      Reply
  49. I have one interesting matter related to MRP. I purchased a food supplement which was offered at Amazon by some seller quoting MRP about Rs. 2900 and discount 50%. The final delivery price was about Rs. 1435 with free home delivery. I purchased and paid through Net Banking. i received the product and opened and started consuming food supplement.
    Two days later i was shocked to see that the product had no MRP printed on it. on the Invoice the MRP was not given and there was no mention of discount.
    When inquired from seller at Amazon they replied me that as the product was imported from USA it does not carry MRP. After few replies they stopped replying now. Please tell me where can i complain as i have no problem with the product but i feel cheated as the bogus MRP was shown and fake discount was shown. the actual price of the same product of the same company in US is $15
    what all you suggest? shall i take action against the seller only or against Amazon also?
    Also that some of my other purchcassed products at Amazon do not carry MRP.

    Reply
      • Thanks for so fast reply. i have registered a complaint today via department of consumer affairs on line complaint cell. According to their suggestions i made repeat complaint for last time. If the amazon or the seller do not reply the Ministry will take action as per rules. Thanks a lot for your interest. I will keep posting latest development in this case for general interest. I feel a more comprehensive approach needed to be taken for consumer awareness in case of on line selling sites. Consumer must know the rules and acts in this regards. If permitted then i will post the links for such literature.

        Reply
        • Ajay-I support such an attitude and fighting attitude towards our rights. Best of luck.

          Reply
  50. I will give you the shop address, who s selling more then MRP price . Send your officers for check .it will prove right there . If this works I am ready to give information. Because I have huge fight with shopkeeper . owner was very rude to me .

    Reply
    • Kiran-Complain and take the help of the concerned authorities. I am not the authorized person to do that.

      Reply
      • Give some authority number or something that I can contact them and take action

        Reply
          • Soo tell me why your here ? What’s your job ? How you can help me ?

            Reply
            • Kiran-I am here to share this information to public. I am here to share how you can approach the authorized Government Organization. I can’t handhold each individual. Rather I share information and you have to HELP YOURSELF. If you don’t do that also, then even GOD can’t help you.

              Reply
              • God can’t hlep me , that’s why I am asking you . What your telling we can get fr google . Soo atleast provide some number to complain

                Reply
                • Kiran-You are not able to identify the same from above post?? Check the above shared links and contact numbers.

                  Reply
                • Of course god is not going to help u..God is busy helping the sellers in making extra money!

                  To get things sorted , u need to complain to the consumer forum and also to the legal metrology department. But for that…u need a purchase bill, which I believe you haven’t recieved..
                  without bill ,Ur chances are bleak.

                  Reply
              • Sir
                I bought a smartphone on 8th May 2020 (yesterday). Its MRP is 13999 but he took advantage of my compulsion And charged me 14500.
                I am having the bill of that purchase and the box of mobile with MRP.
                I want to teach that mobile seller a lesson. Can I complain against him and is it possible to get the money overpaid money back?

                Reply
    • Our country no proper enforcement body against such consumer concerns. All this discussions in this blog is not going to take u anywhere..if u want action, u have run door to door and suffering the consequential monetary loss, only to be told by the court that u have enjoyed the sellers service and ambience . So it’s justified that he can sell u items above MRP, as ruled by the supreme court in December 2017.

      Reply
  51. I have seen so many wine shopes who charge 30-40 rs more than MRP of bears and liquor. Is it illegal or wine sellers are allowed to charge more than MRP. Can we complain about this?

    Reply
      • Supreme court has allowed sale of bottled water above MRP in restaurant and hotels as on December 2017, considering the service offered by the hotels.

        The same logic applies here in case of wine. IF wine is bought directly from a government outlet meant for selling foreign liquor ( where people are seen standing in long que ), then only MRP can be charged …However if u have gone to a bar and enjoyed their AC and their ambience, then court is likely to rule in favour of the bar. As discussed earlier , this is an absurd ruling and there is no clear cut definition of what is considered as service.
        Your comments please.

        Reply
  52. Moral of the story! where we can complain about such incidents. please give us brief details Example.Mail Id or contact no or website.

    Reply
        • How is it different issue..? Plz clarify.
          The concern is about products being sold more than MRP wherein the recent court ruling says it very much legal to charge over MRP in hotels , restaurant, etc.
          Is there any point in fighting it out in consumer forum level when the supreme court clearly rules in favour of selling stuffs over MRP?

          Reply
          • Ramiz-Refer the judgement properly that on what context it allowed to sell above MRP.

            Reply
            • The supreme courts argument is buying from a hotel or restaurant or
              malls “involves a service element, including ambience, cutlery and service”..

              In this context , are we not enjoying the comfort of air condition if we buy water from a super market, so isn’t the super market owner justified in selling it above MRP?
              The supreme court decision is senseless and ill defined as anyone can claim that their shop also offers service and ambience hence can sell above MRP.
              Plz share if u are aware of any clear guidelines as to who can sell and who cannot sell above MRP, so that people don’t create unnecessary arguments with shop keepers in this regard.

              Reply
              • Ramiz-There is a service part involved in that which is not in other cases. If you have such feeling, then you can challenge the court order.

                Reply
                • Anyone can claim they are offering service by providing air conditioned super market with a small area to sit down and have snack. the law is vague here..no proper guidelines.

                  One more doubt – since u said it’s the service part involved, won’t there be a tax to the service offered ? If one were to ask for bill, the bill should contain GST on top of the MRP. What is the legality in that ? MRP is supposed to be inclusive of all GSTs . Then how can it be legal to put a GST on top of the MRP ?

                  Reply
                  • Ramiz-Regarding your one more doubt, GST should not surpass MRP (and can’t be shown separately). However, for service part they can charge additionally the GST. Yes, I know that ruling is vogue. However, it is wrong to say so without reading full judgement

                    Reply
  53. Hi ,

    I went to buy a cool drink bottle in stall no 10 MGBS hyderabad. He charged me 50 rs where the MRP is just 40. When asked here the prices will be high. When I said i will give complaint on this. Ge rudely said do whatever you want nothing will be done to us. Finally i didn’t buy the product also they will not give any receipt if we buy anything. Will there be any chance of taking action against it?

    Thanks.

    Reply
  54. Hey, article was very helpful. So this happens when I was travelling from hyderabad to vizag the bus stopped at a highway dabha (Hotel) so I bought a biscuit packet he charged me more than mrp can I file a complaint in this case?

    Reply
  55. Hypercity retail charge me more than MRP on two product . I have done online complain though website of consumer forem. After two days get call from Hypercity and they are ready to pay price difference which is Rs 15 & Rs 30 .
    It is unfair .I don’t know how many times they charged more than MRP to me and to other costumers.
    What should be my next step ??

    Reply
    • Satish-Why not wait for consumer forum decision rather than settling with the retailer?

      Reply
  56. How much time taken to take action against a shopkepper after complain

    Reply
  57. Thanks for your useful information and I have recorded the video and what next step I should take.please help me and will it take so much of procedures ??

    Reply
  58. Nykaa is a popular website for beauty supplies but in my recent packet i discovered that the bill charged me more than the actual MRP of the product.
    And the amount they charged was after giving me 10% discount, this means if they didn’t have given me discount they were charging rs. 14 more than the actual proce. How and where can i complaint a have both the product as well as the bill from nykaa?

    Reply
  59. I didn’t understand where exactly to file complaint for the shopkeepers Charging 1-2 rs extra than the MRP can you pls provide the link here again ?

    Reply
  60. I Bought a biscuit packet of MRP 15 in vishnavi bekary at bus stand of Nizamabad, shopkeeper charging 5 Rs. Extra, they are saying we have to pay rental in lakhs.

    Reply
    • Mallesh-Just disgusting. You ask for the bill and can complain against him.

      Reply
  61. Hi,

    I ordered some stuff from amazon and the price is twice as its MRP, can anything be done about this?

    Reply
    • Sandeep-Why not? Follow the same above procedure to complain.

      Reply
  62. Most times, doctors don’t give any payment receipt, and when you ask them to, they give you a receipt like”Received with thanks…” Etc without any mention of tax details and GST or TIN number. They mint millions, but they would.be evading huge taxes I suspect, there by loss of revenue to the govt exchequer.

    It would be helpful if you can provide some insights on how does taxation generally work on medical practitioners and what type of tax invoice are they legally liable to provide?

    Reply
  63. Family supermart in Bellandur area of Bangalore charged me 1 rupee above MRP for 500ml milk that is 19 instead of 18. Upon agitation, they justified that Nandini don’t supply in malls, and they distribute only via their cool joints. That’s why they are charging 1 rupee extra. In the bill, they have just mentioned that it’s milk with whatever amount they have charged me, but it doesn’t have mention of Nandini milk. And they would be having other brand milk in their mall with MRP as 19.

    Your thoughts on how effective complain would be?

    Reply
    • Dhaval-Record your conversation in video and can prove the same as proof of their such malpractices.

      Reply
      • Ok, thanks. It was village supermart btw, not family supermart.

        Reply
  64. If we claim a complaint on shopkeeper will he going to pay me penalty

    Reply
  65. As per Consumer Protection act 1986, What are all the sections comes under MRP issue. Pl clarify. Thanks in advance!

    Reply
    • Raguram-I can’t list all those legal sections here. You better google it.

      Reply
  66. Sir, what to do if the seller after charging more than the MRP doesn’t gives us the receipt as a proof.

    for eg: Once in a small hotel at the side of highway so called “Bhojnalaya” in Indian language I purchased a bottle of cold drink having MRP ?30 but the owner of that hotel charged me ?5 extra telling me that he charges extra money for keeping them cold in refrigerator. I resisted but he started abusing me, I asked him to give me a written note for proof but he didn’t.
    So finally I had no option except giving him that extra money.

    So please tell me what to do in such situations

    Waiting eagerly for your reply.

    Thank you!!

    Reply
    • Saurav-Do some proof like audio or video recording as the proof that they are actually selling more than MRP.

      Reply
  67. hlo sir the shopkeeper charges extra money than the mrp of sudha panir what i do please tell me i don’t know anything about this please guide me……for this I thankful to you

    Reply
    • Anupam-Collect the proof like bill and raise the complaint.

      Reply
  68. Hello Sir,
    The shopkeeper in my locality charges 1Rupee extra on MRP of every milk pouch he sells,is it legal and if not.
    After complaining how can I prove it(I have red your comments on this post where you say proof is must.)as we don’t get bill on milk pouches.
    And it’s the same issue while buying top-up vouchers as well.What is best way to tackle this?
    What are the complaining chargers regarding both issue?

    Reply
    • Rajat-This is why they doing such practices that there will not be any proof. However, by recording or in any means you can prove their such bad practices.

      Reply
  69. I bought activa from shanti honda pune . They are offering standard accessories for price .
    I found that side stand of activa was of 411 +28 %gst
    Whereas on side stand packet it MRP was 315 .(marketed by honda)

    I took photograph of that MRP sticker and sales invoice of another customer where stand was charged as 411+gst

    Can I sue agency for unfair trade practice

    Reply
  70. Hi. I have faced a similar problem in a service apartment where I stayed. Stuffs being charged more than MRP and claiming it as their right ..on top of that ..they have added GST also.
    The hotel is in a different district from mine. . I want to complain but the hassle of going to court is what’s keeping me away…do I have to go to court for this ?

    Reply
    • Ramiz-You no need to run behind court. The issue will be settled in consumer forum.

      Reply
      • Isn’t my physical presence required at consumer court atlleast once ?

        How do I go about it ..any info is appreciated

        Reply
        • Ramiz-Yes physical presence required but not like typical court cases.

          Reply
  71. If the shop charge more than M.R.P and after my complaint they want to settle among ourselves without notifying Consumer Forum. Can i ask for reparations? Is legal to ask for reparations?

    Reply
    • Debasis-Why settlement? Who will guarantee that they do not act again?

      Reply
  72. Dear Basavaraj ji

    Can you please guide me to some good lawyers in Mumbai who are experienced with such cases?

    regards

    Ashok Kumar

    Reply
  73. Recently I have purchased an ethnic attire from a store(boutique) on MG Road Pune which cost almost Rs 4495.
    After a few days, I saw the same piece (same fabric/same pattern) in Bhopal and the cost for the same – Rs2700.
    I was totally shocked regarding price difference. It’s like if we are purchasing it from a boutique they can charge as much as they want.Ultimately, they are fooling the customers.
    I just want your suggestion what should be done?
    If difference was of Rs500, I wouldn’t have reacted but here difference is Rs 1800 and this means they are simply taking disadvantage of customers like if they are paying just grab from them. Now, I have learnt we must search or survey the market before buying anything.

    Reply
    • Ankita-Awareness, when you are spending MONEY, is the best policy.

      Reply
      • I totally agree but my concern is other customers should not be fooled in same manner.
        There is no way through which we can stop the owner using such malpractice in future?

        Reply
        • Ankita-How can you stop the owner? Because such items price tag is hard to identify by checking with other shops right?

          Reply
  74. I bought product from reliance fresh,they have charged 9 rs. More tHan MRP, ean number is on product and on bill,i have bill,what are your suggestions on this,i want to file a complaint for compensation.For how much amount i should file compensation as i was also not satisfied when they charged me 19 Rs for carry bag.

    Reply
    • Dipika-Charing carry bags is their decision and as a customer, it is up to you to decide to buy or not. However, if they are charging you more than the MRP then you can sue them. Refer above post for the process.

      Reply
  75. Sir,

    Vendors are charging 3 times the price of bottled drinks in malls by putting label “Distributed through select channels”. I have the bill from the mall for same item, another bill from Hypecity and the picture of MRP.

    How can I go about raising the complaint.

    The product in question here is a bottle of ‘Nimboo’, which sells for Rs 25 in retail shops but in malls it is sold at Rs 70

    regards,

    Ashok Kumar

    Reply
    • Ashok-There is already a ruling that for the same product, price must not be different. Hence, if you have a proof, then you can proceed and complain as I explained above.

      Reply
      • Thank You Sir

        I do have the proof. In fact this practice is quite prevent and collecting several proofs is not difficult.

        In order to file complaint, I do not just wish to seek refund of excess amount but 1). stopping this practice
        2). Fine for collecting excess amount by various companies.

        I am willing to devote some time a make a water tight case and would appreciate your advice on the same.

        I propose following strategy

        1. File a complaint to outlet charging excess amount and wait for their reponse

        2. Meanwhile, also write to defaulting company producing goods and wait for their response

        3. Also in the meantime, file a complaint as directed by you

        Is it possible to file a PIL as this is a chronic and perennial problem for selling all goods inside malls

        would appreciate your response

        Ashok Kumar

        Reply
        • Ashok-You took the initiative and I wholeheartedly support this. Yes, you can file PIL.

          Reply
  76. Hi Sir
    I have booked a Branded Watch from a well known established company called Ethos, the company requested the full payment on booking its about Rs 783700/- by the time of booking the waiting period was about 8 months and due on October, now the company is demanding Rs 200,000/- premium to deliver the watch if not they will consider to give back the money. Its ruthless from such a big company to demand like this and when i requested them to give in writing they are refusing to do. Please advise.
    Naveen

    Reply
    • Naveen-If they are charging you more than MRP, then it is completely not allowed. You have all rights to complain.

      Reply
  77. Maine ek shop se britania nutrichoice biscuit khreeda, aur us biscuit ke Saath ek saffola oats Ka 30gm Ka packet free hai, but shop owner mujhe Woh free stuff Nahi De Raha hai, is ke liye complaint Kar sakte Hain Ka? Aur bread biscuit ke shop se toh bill Kabhi Nahi milta toh kaise complaint karney Ka? Thank you so much sir, for this informative article

    Reply
      • But we don’t get bill on purchasing a 20rs biscuit, and my question was can we lodge a complaint on missing free stuff with biscuit?

        Reply
          • Proof ki BAAT hai agar toh,
            agar maine bill liya bhi, toh bhi kaise prove karunga ke shop owner mujhe biscuit ke Saath Jo free stuff milna Chahiye Woh Nahi De Raha hai, Woh toh seedhe bol Sakta hai ke, Maine(the shop owner) biscuit ke Saath Jo free milna Chahiye Woh De Diya hai?

            Reply
            • Aiturrahman-Good question. But at least you can prove that you purchased the item. If there is no bill, then he can upfront say that you NEVER purchased.

              Reply
  78. Is it necessary to have a bill to register a complaint so we can produce it as a proof or can we register a complaint even without it?
    And what happens after the complaint registration? Do the shopkeeper and i both need to go the court to resolve this?

    Reply
    • Anish-Bill is a must as an evidence. I explained the procedure above. Please read it.

      Reply
  79. Today i have been charged 5 Rs extra on water bottle, when enquired person said that its they and wish to charge, it is at Venkateshwara Bar & Restaurant near uppal depot. Please action on this

    Reply
    • Vishrant-I can’t take action on this. It is you the CUSTOMER has to take the charge and complain.

      Reply
  80. I have purchased a lens in Vasan eye care and they charged me 2600+GST as 12% so total is 2910 I think. I have made the payment through my credit card and go the bill for it.

    When I received the lens in the pack it is mentioned that MRP is 1299 for the left side and same for the right side too so total should be 2598. They have charged more than that. Hospital is not responding to it properly.

    I also checked whether the product is produced before GST implementation but unfortunately it is imported after GST implementation. Can i go and file the case ? Will I get back the money ??

    Reply
  81. Thank you for very informative post. What to do if shopkeeper doesn’t provide bill for goods being sold at more than MRP

    Reply
    • Durgesh-Avoid buying and spread the awareness so that he too can learn the loss of business due to this dirty trick.

      Reply
  82. sir ek shopkeeper nai mujha moto g5 plus mobile 14600 rs ka sale kr diya or es phone ka price online 12999 hai main complain kha send kru plz help me……….

    Reply
    • Ravi-If you have receipt and product MRP tag (printed on box), then you can easily complain.

      Reply
  83. On 14.09.2017 i was purchased asian paints of 1 litre (2 Nos.) charged Rs. 150/- each while the MRP was Rs. 149/-. Again when purchased the same item of 1 litre (1 Nos.) on 15.09.17 charged Rs. 140/- against the same MRP. I have Invoice for both. Can I complain for both issue (1) more than MRP (2) Two different rate for same item by same shop.

    Reply
    • Choudhary-You can complain about selling more than MRP but not for the discount.

      Reply
  84. I was charged Rs.6/- extra over MRP of a water bottle at KSRTC bus stop Hassan karnataka. I don’t have any proof. I argued with shopkeeper but they said some nonsense reasons like electricity,cooling charges etc..how can I complain against shopkeeper!? Without proof if it’s possible plz help me.

    Reply
  85. I was charged Rs 5 more for bottled fruit juice where the MRP was Rs 35 but in Bakery the guy took Rs 40 later asking why, so he told if you are interested take or else return.I was shocked for his arrogant answer and i returned and took in other shop.i have observed the same in Chikmagalur Bus Stand if asked they say we have to pay high rents so we are charging it to consumers.Is this good.

    Reply
  86. Was overcharged for Rs. 1 for every 500 ml milk packet today at Krishna Dairy, Dhobi Talao, Marine Lines, Mumbai. When I asked the reason, u the shopkeeper told everywhere it is the same and I refused to give milk. Filing complaint with district consumer forum tomorrow. Thanks for the guidance.

    Reply
    • Avinash-Great to know about your initiative. Go ahead and best of luck.

      Reply
  87. Hi Basu, All the branded restaurant chains, Multiplex, Airports are still abnormally charging. Isnt this very prevalent and done in Public? Why is that no action taken. Will a complaint against any such people really be of any help? I am still shocked that one has to raise a complaint though they are being done very openly outright in each of their outlets

    Reply
    • MvsB-If someone complaint then only anything can happen right?

      Reply
  88. Hi Basu

    I was at Hassan district bus stand in Karnataka where a shop keeper was charging 23 for water bottle which was of 19 rupees MRP so I said no went back then I thought of complaining this to consumer forum so took pic of his shop for details but saw that and fought with me took my phone deleted photo local people supported him.. in this case what I can do.
    Please suggest… I am fed up with this kind of people … As you said we already suffering with this non MRP

    Reply
    • Nitin-If they start to manhandle, then you can immediately approach the local police.

      Reply
  89. Sir i have a question that is now a days many toys shop have china product are sold and on that product mrp is given which is to less for ex. a 7feet teedy which has a original price tag of mrp 50 only but is sold at 700 to 1000 rs how can this be possible as the toy shop owner print and charges there own mrp.

    Reply
    • Bhushan-If there are such malpractices where shoppers modifying MRP, then still you can complain.

      Reply
  90. I was charged rs5 extra over mrp of a water bottle in a restaurant. I have only the receipt as a proof. Is there anything i can or should do about it?

    Reply
  91. Sir, I bought a water bottle for MRP Rs.20. And I was charged Gst over that… is that reasonable charging so above the mrp?!

    Reply
    • Rahul-MRP is inclusive of all taxes. Hence, the price of the bottle must not be beyond Rs.20. You can sue the shop if you have the receipt.

      Reply
  92. Dear sir.. I have been cheated by H&R Johnson tiles.. MRP was rs 450 and they have billed at 510..i have proof..

    Reply
  93. I was charged Rs 40 plus taxes by a restaurant for a bottle of water priced at Rs 20, I have filed an online complaint on http://consumerhelpline.gov.in/index.php. Just want to know thriugh this forum has anyone raised any complaint online and got a positive response???

    What is the time frame in which consumer complaints are addressed online?

    I am afraid this complaint will fall on deaf ears and nobody will check it as I have posted it online

    Reply
    • Manish-I am not sure how many complained. But you can follow the above process and wait for their reply.

      Reply
  94. sir,
    i already filed complaint against a shopkeeper, selling a mobile phone (MRP 999) FOR 1100, saying GST has been applied. My question is what is the maximum punishment could be given for such unethical act as am not looking forward to accept any compensation or excess amount back , i wish the comsumer forum where i registered my complaint set up an example by punishing the shopkeeper.

    Reply
    • Rajendra-Great to know your initiative. Please update the result with all of us.

      Reply
  95. do i have to pay above mrp eg say water bottle chips packet at airport or ISBT or Railway station?if the seller does not sell what to do that has an immediate effect??

    Reply
    • Lakshay-Ask them for the receipt at which they are selling. Take the proof as much as possible and raise your voice as I explained above. None of them have rights to sell the products above MRP.

      Reply
      • but they do not give receipt in such cases and what if they deny selling to me when asked for bill whom should i report as i dont have any proof

        Reply
        • Lakshay-I think you have a smartphone. Video the same and provide the proof while complaining.

          Reply
  96. Right sir ..
    I really aapryciate ur thinking sir .
    Thnku so much sir.

    Reply
  97. Great info. I’ll give it a try. Hope it’s not too cumbersome.
    Many thanks for the efforts in putting forward all these details as an active consumer.

    Reply
  98. Thanks for very informative article.
    I had bought a product valued around 10,000 from timtara.com online in Dec. 2013 (GOSF) but returned the product after talking with customer careas it arrived too late. Customer care representative promised to return money. But it never happened. Can i do anything now?

    Reply
  99. Good article.

    Wondering why the consumers are paying more in airport?

    Reply
    • Amit-First thing ignorance and second thing they don’t value the money for such small Rs.5 or Rs.50.

      Reply
  100. U r Great sir , thanks for your information

    Reply
  101. Dear Basu,

    Firstly I would like to appreciate you for giving us this valuable information.
    In few cases, we used to buy products with no MRP mentioned on it, for example Mobile accessories…. Etc…, in such situations what should we can do?

    Thanks
    Vinod.

    Reply
    • Vinod-All packed contents must have details like MRP. If such information not available, then you have all rights to ask or complain against such product.

      Reply
  102. While I appreciate the information provided by you, I find the provisions of the Consumer Protection Act as well as filing cases with the District/State/National Consumer Forums too cumbersome. Wish the laws would make it much easier for common folks to file cases online and present evidence of malpractice at the time of hearing of the case in the Forum.

    Also, in some cases it seems difficult to prove the malpractice, as some items are bought in cash without any bill/receipt. For instance, almost all shops in the locality I live in (Mumbai suburbs) charge Re 1 extra on Amul 500 ml milk packets. This is going on for years, and I have also written to Amul on some email ID mentioned on the packet long ago but didn’t get any reply from them. Being a working professional, I don’t have the time to a file case in this matter, not the legal support to do so. However, had the Consumer Protection Act provided for online filing of such cases, I may still not have filed one complaint, as no local shopkeeper gives a bill/invoice for items like milk purchased from the shop. Ideally, I would have liked the manufacturer (Amul, in this case) to take up the matter through their own distribution channels and staff. But, it’s a pity they didn’t even bother to respond to my email.

    So, as in most cases in India, there is a world of difference between having laws and their poor implementation, which is made extremely cumbersome by the Govt.

    Reply
    • Ramesh-I understand your concerns. However, the way for us is to FIGHT.

      Reply
  103. Good Eye Opening with all the methods to complain.Thank you.

    Reply
    • It’s time people should come forward and report this kind of malicious practices. You should immediately abstain from buying an inflated product from a shopkeeper.

      Reply
  104. It’s a great effort by you to make people aware about this illegal practice.. Before I used to thought that it’s only me who feels this is illegal. This type of practice is rampant in hotels and restaurants.

    But I have a query.. If we purchase any such products from our local store or pan Wala store they don’t provide with any valid cash memo/receipt. If we force they ignore to sell. In this situation what proof can we collect as an evidence that we purchased the product from that particular store ?

    Reply
    • Saptaki-Providing the bill is their duty. If they ignoring it then they are committing one more mistake. You can video the situation and present to forum.

      Reply
      • Thanks a lot for your reply.

        Reply
  105. Hi Basu,
    Thanks for the information. I just wanted to check if you can file the complain without a receipt. I have had arguments with shopkeepers on MRP, and they refuse to give receipt when they are charging over MRP.

    Thanks,
    Arun

    Reply
    • Arun-I know NONE of these will provide bill. But ignoring bill is one more mistake they are committing. In my view, you can record audio or video conversation and present to forum.

      Reply
  106. Hi Basu,

    Nice article. Just one suggestion without undermining your honourable efforts.

    I would surely recommend everyone to follow your adivce, especially educated customers like us whenever possible to take up the issue with consumer forum.

    On the other hand, the shop keepers do it because it is easy for them and there is no fear of the law, also as the lawmakers are involved and a lot more reasons favouring them. However, for a customer the hassles of going through a consumer court, arguing with shop keepers, time constraints if travelling etc face lot of difficulties.

    In short we all know how the system works. The odds are heavily against the customers.
    However, one small suggestion I would like to make is customers should if possible buy the items near home or other place at MRP when they begin their travel etc.

    So if most of the people who travel or stop buying from shops charge more than MRP, then surely things are bound to change.

    I know its a long shot but it has its own advantages as well.

    Reply
    • Ashok-I completely agree on “However, one small suggestion I would like to make is customers should if possible buy the items near home or other place at MRP when they begin their travel etc.”. But do the current trendy generation follow your suggestion? They have to buy in big malls and update in social media about their status right? 🙂

      Reply
      • Ur helpline number are Nt giving response

        Reply
        • karan-You may try during working hours. If still not able to connect, then write an email.

          Reply
  107. Thanks for the information. Still in airports we can find selling products more than the mrp. The practice of selling more than the mrp has not been questioned by any one.

    Reply
    • Sankarasubramanian-Yes, no one ask because there are two reasons to it. One is they don’t care how much it cost to them and the second is they are IGNORANT.

      Reply
      • Sir my mom recharged her prepaid number with a local retailer , actual price is 49? ,but he charged 70? ,i dnt hv a bill can i complain

        Reply
        • Dear Suresh,
          In such transactions, it is always better to change the shopper.

          Reply
  108. Once again a hearty congrats to u Basava, just one word for your such eye-opening post-U R THE TRUE INDIAN….. who forced his Indian friends to take a bold step against this open ‘dadagiri’. Only in India, we found such audacity because in all other countries they shouldn’t be allowed such bold open cheating to peoples, where the cost of Mineral water consists its hidden prize whether in the name of freezing or to lift highs at hills places. Now the thing is we all are aware of consumer forum but how many of us feel that urge to take that headache of such things because we love to stay in our safe net of CALMNESS where we get ready to pay few extra also to those shopkeepers. So wishing ur post may awaken once again to all of us……………… thanks keep it up

    Reply
      • Sir, I seen that you have said , ” all the soft drinks need RO be served chilled”..and so there is no legality to sell this products higher than the MRP….

        Sir , ice creams are delivered to a shop seller in frozen condition and the shop keeper also stores it in a freezer which is mandatory , otherwise the product will b spoiled..( that’s y the dealer gives the shop keeper a minimum.of 17% down from the mrp)

        Whereas any soft drink.is not deliver in chilled temperature tongue shopkeeper and the shop keeper need.to.store it in a refrigerator as the shelf life and eezpiry is marked at room.temperature.

        So the shop keeper adding value to that product by keeping it in the refrigerator so as the customer gets the benefit of drinking chilled…and quenching the thirst ( the dealer gives a 9% down from the mrp to the shopkeeper ,whereas for ice cream.its 17%)

        So its a fair decision by the shopkeepers to add a price to the value addition.. If.not the manufacturer should be allowed to print 2 mrp ( one for regular and one for chilled).

        Please think ovee it sir,
        B.Balakumaran
        [email protected]

        Reply
        • Dear Balakumaran,
          Whether he adds that service or not, the price must not be beyond MRP. If he can’t afford that then let me stop selling.

          Reply
          • Sir ,
            Salem – Ulundurpettai Hwy, Chinnakavundapuram, Tamil Nadu 636106

            Ayothy classic bakery in this above location.. Has charged me 5 Rs more than the MRP… For no reason… I asked the shop keeper, it’s mrp is 15 but why your asking 20..he replied that here it it 20..kindly take some action..

            Reply
            • Dear Renowa,
              It is you who has to take action by filing complaint against such illegal actions.

              Reply
              • Sir ,
                I BAUGHT PRODUCT ( AC STABLIZER LIVGUARD) WHOSE RETAIL PRICE IS 9990.
                AND SHOPKEEPER WILL GIVE ME THE PRODUCT 9000 BUT COMPARE TO MARKET PRICE AND ONLINE PRICE IS 6000 ONLY .I CAN DO the complain ?

                Reply
                • Dear Adarsh,
                  If the price is below or equal to MRP, then you can’t complain against the shop.

                  Reply
                  • In Chennai all shops selling double the rate. All the fraud shops. Evanga epadilam pannuranga evangaluku ethum Vara matenguthu. Street dogs evangaluku vanthu savanum.

                    Reply
                    • In my area every time If have to do a phone recharge the shopkeeper asks us to give 1rs extra for any recharge, I asked him but he doesn’t give me any reason just says if u want so take or else go to another shop (rudely) , can I complain and what could he has to face if I complain,

                      thank you

                    • Dear Janice,
                      You can complain with the company whose recharge you did.

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