The Government of India launched India Post Help Centre and a Toll-Free Number 1924. Govt claimed that all your claims related to postal services will be resolved within 24 hours.
Let us see the features of this India Post Help Centre and a Toll-Free Number 1924.
# Languages of India Post Help Centre and a Toll-Free Number 1924
As of now only three languages are available. You can interact in English, Hindi and Malayalam. But Government promised that in coming days, they will include all other regional languages.
# Working Timings of India Post Help Center and a Toll-Free Number 1924
The timings will be from 8 A.M to 8 P.M on all working days except holidays.
# Deadline to solve your complaints in India Post Help Center and a Toll-Free Number 1924
Except in the case of policy decisions, all complaints related to postal services will be addressed within 24 Hours. Policy decisions will also be resolved within a week time.
# How you can call to India Post Help Center and a Toll-Free Number 1924?
A toll-free helpline number ‘1924’ would be available for customers from all over India from landline/mobile phone of service providers namely AirTel, Idea, Vodaphone, Telenor, Aircel, MTS, Reliance etc.
# What will be reference number?
The complaints received from the complainant on toll-free number ‘1924’ would be registered in Computerized Customer Centre (CCC) Portal by the operators at the Dak Bhawan and the 11 digits ticket number would be provided to the complainants.
# How the India Post Help Center and a Toll-Free Number 1924 will work?
If the complaint already registered, the complainant would be informed the status as viewed in CCC Portal. As soon as the complaint is generated on CCC Portal, the concerned post office will take immediate necessary action to resolve it and would upload the status.
All the Postal Circles will have a Control Room for monitoring and redressal of complaints. The Nodal Officer in each Circle will open the CCC Portal every day and check all the complaints beginning with “100030 – …… the Toll-Free Complaints” and will examine for quick disposal. The Circle Heads would direct to all the Post Offices concerned to ensure that they log in CCC Portal at the beginning of day and at the end of the day compulsorily.
The Circles would provide utmost priority and quick disposal of the complaints received through Toll-Free Centre.
I think this is a great move by Government. Because in my view India Post is the one organization which is lagging behind in addressing the customer complaints or updating their system to customer friendly. Now slowly they are adapting to changes.
Hope this information will help many of India Post customers.
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View Comments
Cpmg delhi postal Circle sports quota requirements open in oct.2021.
Can you help me for telling some information about these posts results
Dear Ajit,
I am not an expert in postal employment.
Sir when the ap gds result will be declared? And I am completed my application on gds with A1,A1...like this but not grades is there any problem sir ?
Dear SK,
Check with the Post Office.
Sir mother has opened RD account in harnaut,nalanda,bihar.Agent is taking every month money from strating 18 monts and also write down in passbook
But i have quered in post officeand they said that only 15 month RD are deposit in account.What i should do?
Dear Brajesh,
Complain the Post Office immediately.
sir mene gds ke liye apply kiya h but cafe vale ne glti se ews certificate ki jgah computer mark sheet lga dee h mene post office valo se pucha to vo bol re h ki hme eske baare m kuch b pta ni h reject b ho skti h or nhi b soo plzz aap mujhe btaye ki meri form reject to ni hogi mere 10th m 83 persent h with ews plzzz sir help me
Dear Sumrin,
Sorry, I am not an expert in that matter.
Sir mere ku maharastra gadchiroli se msg aaya profesnally selected bolker aur call letter aakar wapis chala gaya my kaise pata karu ki mera documents verification kab hai bolke
Dear Syed,
Check with the regional Post Office.
Sir, I am trying to lodge my complaint on this number but no one is picking phone on this number.
Dear Nutan,
A typical Govt response.
Sir is this toll free number of Indiapost is right. I m trying to call from this toll free number but it's saying this number is not valid. Is there any other number or any other option to contact them.
Dear Soni,
As of now, they provided this number only.
Sir by mistake i submitted 2 form for gds by 2 different registration number .Now, am i applicable for this job ? Please cancel my one registration number . I filled the forms for west bengal circle. Please help me sir.
Tanushree-I am not an expert of Post Office JOBS. Please interact with concerned Officials.
Hello sir,
I booked on parcel through speed post on 6th March 2018.
it is still showing its last location as on 7th March 2018 still date and time.
I put compliant also but yet no reply.
facing lots of problem due to this.
Even I tried to call customer but in vain,
Please suggest some alternative to get out of this trouble
Adesh-Why not cross check with concerned Post Office by visiting personally?
It is to far from here.
Approx. 1 day journey.
Any other alternative is there?
Adesh-Sorry, I don't know.
hiii sir my name is hanuma naik from andhra pradesh
sir the thing is i'm selected for gds bpm post of odisha state but i will not get any call letters nd phone calls.the results are out nearly 15 days till now i will not get call letter.sir plzz help me when will be the call letter come nd how many days it take.how to contact post office of that circle
Hanuma-Please contact the nearest Post Office.
actually how many days it will reach sir i mean call letter
Hanuma-I am not an expert in this matter.