I have created folio on ICICI Pru AMC website for my SIPs in Direct investment. I need to renew my SIP and website does not allow me to transact. The message I am getting is – Since the account is joint holding online transaction is not possible. I need to do offline transaction.
I raised concern on the customer service, they also confirmed the same. They specifically told me that since it is a joint account transaction has to be offline. Upon questioning further, they also confirmed that if I want to redeem my investments, that too have to be offline.
What can I do now? Doing offline means I have to take leave of half day or full day, everytime I want to transact.
This is something ridiculous. Are you aware about any such thing?
It is true that both holders signature (or consent) required for transactions. Hence, they may be not allowing for online mode. That may be the reason they are forcing you for offline mode of transaction. If you have made it “Either or Survivor”, then you might have the option to deal it online.