RERA is now a reality and hence if you have any complaints against your builder, then how to file an online complaint against builders under RERA? In this post, I will explain you about the process of complaint against builders under RERA for Maharashtra and Karnataka States.
We all know that with certain stringent rules under RERA, home buyers have an edge over the builders. If builders deviate from their promises, then now you have an option to knock the RERA.
As per Karnataka RERA act “Any aggrieved person may file a complaint with the Regulatory Authority for any violation under the Act or the rules and regulations made there under, save as those provided to be adjudicated by the adjudicating officer, as per Form ‘N’ which shall be accompanied by a fee of rupees one thousand in the form of a demand draft drawn on a nationalized bank or a co-operative Bank in favor of regulatory authority and payable at the main branch of that bank at the station where the seat of the said Regulatory Authority is situated.”
Hence, any aggrieved home buyer may file a complaint against any violation from the builder by paying Rs.1,000 as a fee for this (In Maharashtra it is Rs.5,000).
Also, do remember one thing that RERA is the act formulated by Central Government. However, it is purely a state matter. Hence, each state has formulated the law. Hence, you have to complain to the respective state RERA authorities only. You can also file a complaint against the agents who cheated you.
As I said earlier, RERA is state-level monitoring system even though designed and implemented by Central Government.
Almost all states now promulgated the RERA act. But here I am concentrating on Karnataka and Maharashtra state. Hence, let us start with the process of explaining how to file online complaint against builders under RERA in Karnataka.
The steps to file online complaint against builders under RERA in Karnataka is as below.
1) Visit the Karnataka RERA Complaint Registration Portal by clicking HERE.
2) You have to provide your personal details like name, contact number, email id or address.
3) Next, you have to provide the details of the respondent against whom you are complaining.
4) You have to provide the details of the complaint like Subject, facts you want to disclose. Along with this, you can upload the documents which you want as a proof of your complaint.
5) Now you have to pay Rs.1,000 as a charge against the complaint. You can pay the fee using internet banking using the link provided for the same using Khajane II. You can upload the Khajane II Challan as a proof of payment.
6) Finally, click on the declaration and click on “Submit” tab.
7) Once you click on submit, then you will receive an acknowledgement number. Keep this number for your future usage.
Alternatively, you can refer this simple video created by Karnataka Government regarding the procedure for registering the complaining. REGISTER COMPLAINT AGAINST BUILDERS ONLINE UNDER RERA.
Exactly like Karnataka Government, Maharashtra Government also started the facility to file online complaint against builders under RERA. The steps are as below.
1) Visit MahaRERA where you can file online complaint against builders under RERA in Maharashtra. Then click on the link “Online Application”.
2) The new window will open. There you select the option “New Registration”.
3) Creating account is simple. You have to just provide details like User Type (As Complaint), Select state and UT, username, password, mobile number and email id. Once you submit create user tab, the account will be created and you will receive a confirmation email. Click on the activation link of the same.
4) Once you verified your account, then login to the portal. You will see that you can raise the complaint and also pay the fee online. The screen looks like below.
5) Once you complete the complaint, then choose the payment option. The fee as of now is Rs.5,000. The mode of payment is NEFT or RTGS System or any other digital transaction mode. (A complainant can also file complaint offline at MAHARERA Desk in “ FORM A” provided by MAHARERA.).
Once you submit the complaint, both the parties (you and the builder) will receive the notices from the authority to present their views.
Do remember that even builder or agents may complain against you also!!
Section 29 of the Act provides that complaints should be disposed of as expeditiously as possible but not later than sixty days from the date of filing the same. However, where it cannot be disposed of during the said period, the Real Estate Regulatory Authority is required to record its reasons for the same.
Based on this, the authority will award the verdict.In case, you are not satisfied with the decision or offer, you may file an appeal before the RERA Appellate Tribunal within a period of 60 days. From the date of the decision made by Appellate Tribunal, a person can also file an appeal to High Court within 60 days.
If you still not satisfied with RERA Appellate Tribunal order, they can file and appeal with the High Court fo respective states.
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View Comments
can we file a case against builder for changing location of kids play area that mentioned in the brochure to SEWAGE TREATMENT PLANT?
Dear Ramki,
Yes.
If a builder gives wrong Information to rera website such as stating no legal encumbrance... however there is a court case pending in court against the landlord..what happens in that case
Dear Veena,
It is a breach of proper disclosure. You can complain.
Hello Sir,
I am purchasing an under construction flat in Taloja Navi Mumbai, Maharashtra for which the sales person of the project said the possession will be expected on Dec 2023 but the rera time period written is dec 2025. The cost of the flat they said is rs. 28 lakhs fifty thousand. I told them that I want to buy the flat With lump sum amount and if they can reduce the price so they negotiated it to 21 lakhs and 25 thousand including stamp
Duty, gst and resgistration. So I paid them booking amount of 51,000. On that day that sales person said after half payment they can do agreement of sale with me. But now they are saying it was thir mistake and as it is down payment so I need to do full payment either by cheque or rtgs and once the amount is reflected in their account then only that can do agreement of sale in sub registrar office in Panvel. So I am bit worried and want to confirm if it is safe to pay them full amount. Please guide me as I have seen on rera site that builder should not demand more than 10 percent of payment before agreement of sale.
Awaiting for your kind reply.
Thank you,
Abhay
Dear Abhya,
Yes, obviously it is risky. A sale agreement is a kind of future commitment by both parties towards the full payment of the dues from your end and the handover of constructed property from the builder's end. Hence, paying the full amount just to have a sale agreement seems to me risky. However, it is up to you to decide.
Sir we have took possession under construction building coz of 4 year waiting .but still builder not given basic ementies like electricity meter,water ,and luxury swimming pool ,gym ,etc what can we do now
Dear Sneha,
If it is still under construction, then you can complain. However, completion certificate is issued, then you can't complain with RERA.
Dear Team
If someone sells you flat built illegally. Can we file a complain.
The material given is of substandard quality.
Please let me know.
Dear Dayal,
RERA will come into the picture only for the under-construction properties. Hence, you can't complain with RERA but through other legal routes.
Hi, I had finalised a deal with Runwal Project in Mumbai for an agreement price of Rs.1 crore + stamp duty and other charges in 2020. Once the builder received the OC in June 2021, I paid the full amount and registration and all other charges. However, here, Runwal offered to increase the agreement price to the tune of stamp duty charges. They told me that they will pay stamp duty on my behalf. I did not bother because my outflow was the same.
Now I realised that they would have taken some benefit from Maharashtra Govt since on paper, they paid the stamp duty. But ultimately recovered from me. What I do for this?
Dear Hitesh,
Sadly now you can't do anything.
Hi Sir,
I paid a builder 10% booking amount , however builder is not providing the allotment letter. Can I approach rera for refund.
Dear Arun,
Yes, try your luck.
Hi
I am the Vendor
We supply man Power
Had given services to The Wadhwa group
And builder is not giving our payments from last 1 year
Can I lodge complaine under maha RERA
Dear Bharti,
Sadly your issue will not come under RERA. You have to take a legal route.
Hi sir,
I booked a flat and paid a booking amount for it. We applied for loan but the builder couldn't produce the required documents on time and later canceled the deal due to delay. He is also refusing to return the token amount. Can I file a complaint?
Dear Reema,
Yes.
Dear sir,can I raise the complainant against the developer who is delay in delivering the plot?
Dear Mohankumar,
Yes, you can.