June 26, 2015

HDFC Bank’s PayZapp-Next Gen mobile banking app in India

Few days back HDFC Bank launched PayZapp, an all-in-one mobile payment, and money transfer app through which you can make any type of payments in a single click. Let us see its features.

HDFC Bank Mobile App PayZapp

Using this application, you can shop on your mobile at partner apps, buy movie tickets, music and groceries, compare and book flight tickets and hotels, shop online and get great discounts at SmartBuy, send money to anyone in your contact list, pay bills and recharge your mobile, DTH and data card.

You no need to download separate apps for buying online like downloading of Flipkart, Makemytrip, Cleartrip, BookMyShow, Expedia, GoIbibo, Yatra and Big Basket. However, using this application, you do all the shopping and payment. Currently, HDFC tied up with only 15 merchants. However, the bank soon plans to tie-up with another 10,000 merchants within 45 days of time.

How to start using it?

The process involves three steps.

  1. Download app on mobile no. registered with the bank.
  2. Register and create your 4-12 digit security PIN.
  3. Link your Debit and Credit Cards.

A few precautions before using this app.

  • Download this app only on your OWN mobile phone.
  • Download and register this app for the mobile phone having the mobile number, which is registered with HDFC Bank.
  • Always log out once you complete the transaction.
  • In case you lost your mobile device, then call to PayZapp helpline number  1-800-102-9426. You can also call HDFC Phone Banking number for blocking PayZapp application.
  • Use screen lock on your mobile phone as a second point of safety.
  • Never disclose your PayZapp Secure Pin to anyone.
  • Never leave your mobile unattended without logging out of PayZapp.

This app is available only for HDFC Bank customers and for Android devices only. After three months, the service would open to other cardholders and see the launch on iOS and Windows devices too.

About security feature of this app

The bank claims that it is secure because “A) State-of-the-art encryption for inbuilt security B) No data is stored on the phone – even if your phone lands in the wrong hands, no harm is done C) You only need to ensure that your Secure PIN is not shared with others”.

Even though anyone can add your debit/credit card data by downloading this app on their mobile, but it fails as bank registered card number – mobile number combination check will fail. Card data will be secured, stored with the bank, but not stored on the mobile phone. This app will automatically log-off after 20 minutes from the time of last activity on PayZapp.

Which mobile handset you must have to use this app?

It currently works on all mobile phones having Android Version 3.0 and above. It will be launched soon for iOS. Download and register the App on the mobile device having the mobile number as is registered with HDFC Bank (for your credit cards and debit cards). You must have internet facility on your mobile phone to use this app.

In case you change your mobile handset, then you have to once again download the app and register with device verification code. Then you are allowed to use the app using the different mobile phone.

In case you are using dual SIM mobile phone, then make sure that bank registered and PayZapp registered mobile number is in the SIM 1 slot. This will enable you to experience one-click payments.

If you changed your mobile number, then you have to register the number first with HDFC. However, you cannot see the transactions done earlier using the old mobile number. Because with new number usage, it is purely a new account.

About removing or adding your Credit/Debit Card-

You can add as many numbers of HDFC Credit/Debit Cards as you have. As of now, you can only add Visa/ MasterCard cards. The bank claims that soon they will offer other cards like Rupay, Diners Cards, or American Express.

In addition, as of now you cannot link your HDFC Bank account to this app. However, you can link your debit card to this app. You are not allowed to link other bank credit/debit cards.

About sending money

You can send money to anyone with or without a bank account or debit/ credit card, only using a mobile number or email ID. This fund transfer is instant. But you are not allowed to transfer the fund from debit card to credit card and vice versa.

The daily limit for fund transfer is Rs.5, 000 per day and per month it is Rs.10, 000. However, for payments / transactions done on merchant websites through linked credit / debit cards, the available limit on a credit card / balance available in your bank a/c will apply.

You can also send money abroad. However, they must have a valid Indian registered phone number to register and claim the funds.

About recharge on mobile/ DTH/ Data Card-

The daily number of transactions allowed to recharge is 30 and maximum amount is Rs.11, 000. For a monthly number of transactions, the limit is set as 30 and maximum amount is Rs.25, 000.

About PayZapp Partner Club

HDFC Bank partnered with few merchants. You will experience unique one click payment experience on their payment page and exclusive offers from time to time. You are redirected to the partner merchant’s application from inside PayZapp and ‘Pay using PayZapp’ option may be selected on the merchant’s payment page.

About SmartBuy

This facility allows you to book flights and hotels and offers a plethora of exclusive offers and deals. You can book air ticket using this feature. However, the maximum limit to book at once is restricted to nine seats.

NetSafe or Virtual International Card Facility

Along with all these features, PayZapp offers you Virtual International Card or NetSafe. Bank claims “NetSafe is a unique online secure payment solution for HDFC Bank, in the form of a Virtual International Card. The NetSafe offering involves a generation of a virtual card number that you set up using your existing physical credit card or debit card. You can then use this virtual card number to shop online at any merchant website within India or abroad. The USP of NetSafe is safety – you need not expose your entire credit card limits or your card details online, simply create another virtual card with smaller limit and short period validity.”Virtual International Card or NetSafe. Bank claims “NetSafe is a unique online secure payment solution for HDFC Bank, in the form of a Virtual International Card. The NetSafe offering involves a generation of a virtual card number that you set up using your existing physical credit card or debit card. You can then use this virtual card number to shop online at any merchant website within India or abroad. The USP of NetSafe is safety – you need not expose your entire credit card limits or your card details online, simply create another virtual card with smaller limit and short period validity.”

You are not using the actual debit/credit card for online transactions. Therefore, there is no risk of the actual card number being exposed during the online transaction or on the merchant website. This card will be valid only for 48 hours. This card can be used at any online merchant site that accepts MasterCard / Visa Cards. Once the validity of the card over, then the balance amount will be transferred to credit/debit card account.

You may watch this video to know more about this app.

19 Comments

  1. What is cliam Code could you please suggest me any one

    Reply
  2. I am using HDFC Debit and Credit Cards. I am using Window Mobile phone, please make this application window mobile phone users. This application is for IOS and Android users. please make one for Window mobile phones

    Reply
  3. Accidentally I added money to payzapp account.nw i want it back my account.is it possible?

    Reply
  4. can i receive money from all the banks which was sent by payzapp

    Reply
  5. HDFC bank provide net banking facility too.
    hdfc bank toll free number

    Reply
    • Priya-Yes, nowadays all banks provide you net banking facility including HDFC. You can refer the HDFC portal for toll free number or visit the nearest branch of your area.

      Reply
  6. Dear Basu,

    I used this app to buy movie tickets in bookmyshow ,some times I got the tickets but most of the time the payment gets failed…why it is happening so…pls let me know why, what should I do.

    Regards
    Thangamayan.

    Reply
    • Thangamayan-It may be due to server issue with bank. Contact bank with particular failure.

      Reply
  7. hello i have send money as trail to me and get email and redemption code but i still not get the claim what should i do

    Reply
  8. Hi Basu,

    Superb information.

    U have given a very lucid view of the whole along with all the pros and cons of the same. Gr8 work.

    I had one doubt – when that say that – ” No data is stored on the phone”.

    What about the receipts that we receive for the payments done???

    We need them to provide for the accounts. So without them, it becomes difficult to claim all the expenses.

    Thanks $ Regards,

    Neela

    Reply
    • Neela-What they are saying is, by default the details will not be stored. However, if you feel the security of your phone is at risk then I think better you forward those to your personal mail.

      Reply
  9. Dear Basu,

    Very detailed information, thank you. Perhaps I need some clarifications on below points.

    Firstly, we cannot link our bank account, then how one can transfer money to someone, since it’s written that you can’t send money by debit/credit card or vice versa

    The other point is one can send money without bank account, debit/credit number. It is just by using mobile number and email, would like to know how the receiver is going to collect the money if at all he receives the money through his mobile number and email.

    Regards,
    Kirthan

    Reply
    • Kirthan-You can’t link your savings account means you can’t pay through net banking. But you have to pay either using debit/credit card. Inter transfer of fund from Credit to Debit and vice versa not possible. Regarding money transfer, if the receiver not registered with PayZapp will receive SMS. This he has to enter by downloading the PayZapp app and enter this code. Also, HDFC Bank say “Presently, money received cannot be withdrawn in cash or transferred to bank a/c. It can be used through the Virtual card for one-click payments on Partner E-Commerce merchants / Re-charge and for regular 3DS transactions on all E-commerce sites in India.”
      So it means that transferring fund is not worthy (As of now).

      Reply
      • Thank you! Basu

        Reply

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